Valet park the car and go in. There’s a kind of crazy that only restaurant employees are privy to. As always, these are real e-mails from real readers. In fact, there's a whole website devoted to … And it's true. And 88% of consumers trust online reviews as much as personal recommendations. If you ask me, the chicken sandwich was pretty bangin', and eating it in front of him that afternoon with (presumably) the last chicken fillet, was enough to make me a repeat customer." I was totally shaken up after having this guy literally die in my arms. I never saw him again." It smelled terrible. This week, we’ve got more stories of incredibly terrible people to grace the door of a restaurant. One time I was at a Chinese restaurant with several friends, and we got two pupu platters. Sign up here for our daily Thrillist email, and get your fix of the best in food/drink/fun. I’ve actually had customers ask me to lay naked on the table so they could eat sushi off of me. 4 Fran's Restaurant and Bar - Toronto, Ontario: “Awful! We decided to go to a very nice steak house on a whim. Yes! Whats the worst customer you've had in the food industry? I don’t think I can eat eight’.” Of course assuming he'd checked his wallet, I panicked for a second and checked my apron and the machine to see if it was there, but no luck. Customer reviews have become so important to people that now 90% of consumers read online reviews before visiting a business. Then, she dumped a pitcher of water over my head and told me I was baptized. I kept checking for a pulse and felt it fade away, then stop, so I started CPR and heart massage, while telling the waitress to call an ambulance. Dinners From Hell offers true stories about restaurant dining disasters written by diners, servers and chefs. Perhaps it was a social blunder, an obnoxious customer, a waiter or waitress with an attitude, a temperamental chef, an embarrassing faux pas, or a food or beverage incident. 556K views. 5. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. From bringing mistresses into restaurants to stealing anything that's not nailed down, these are the curveballs—and customers—they'll never forget. Well, they were sitting outside and all of a sudden, I noticed them take the little kid out of the high chair and push the high chair to the edge of the seating area. I go into the bathroom to ring out my hair, and she follows me in, looks me dead in the eyes, and reaches up her dress to get the bloody pad she was wearing, stuck it to the wall and walked out. Rachel Keating: This tale hearkens back to a simpler time, a time when the very first Harry Potter film had just been released. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. 17 Server Horror Stories That'll Make You Want To Quit Your Job. "To be fair, that's a significant oversight, especially considering we were the only ones in the restaurant, but it was lunch. This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. (Part 2 is right … We decided to go to a very nice steak house on a whim. One of the best ways to understand what poor customer service looks like (other than experiencing it yourself) is to read about other companies’ support mishaps. Since our stalls go all the way to the ground, I had to get on a coworker's shoulders, then dangle upside down over the top of the stall to unlock it. "A couple of days later, the daughter came in to tell me her father had passed away and to thank me for my efforts. "Twenty minutes later, he called me over and told me that I'd stolen his Visa. Bad, bad, bad I won’t be back,” Fabi D. writes. They found out and surprised me with a huge piece of cake. The very first restaurants were built with the idea of customer service. The waiter lit … We don't want to give the (REDACTED SAME RACIAL SLUR) too much.'. Those first couple minutes of the … Went to a restaurant on my birthday. [Editor’s Note: Customers like this became less amusing and more abjectly horrifying starting about two months ago. 1.3k. MerelyOblivious had an extremely oblivious customer. Well, this family of six or seven came in with little kids. "They agreed and came upstairs to occupy four seats at my bar. These stories from Reddit users prove that working in retail, the food industry or customer service is a hard job-especially when you have to deal with customers as crazy as these. We need to keep the (REDACTED RACIAL SLUR) down. They ordered three mimosas. But calm was not to be remained that day. As always, these are real stories from real readers. Perhaps it was a social blunder, an obnoxious customer, a waiter or waitress with an attitude, a temperamental chef, an embarrassing faux pas, or a food or beverage incident. 11 True Horror Stories Of Terrible Service At Restaurants ... it's tough to find a restaurant where the service is as good ... "Rude waiter that forgot that we were the customer. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we have our old standby: horrible, horrible customers. "We have one 'customer' named Clarence. McDonalds has two stories in this year’s list. This wasn't the restaurant's fault, but it was the worst dining experience my husband and I have every had. e-mail; 47. And it's true. A Year of Extremes. Farva did not turn around, but instead hoisted the open sandwich over his head a few inches from her face and said, 'Where's the fuckin' chicken?'. "This family ends up being super rude the whole time and extremely loud. On this occasion, he wanted to pay for his pint with a credit card but didn't want to get up, so I ran it through and brought back the slip for a signature. I could serve mimosas, but at normal price. 6. The little kid was screaming, but the parents are not doing anything at all. At the end of their meal, they received the bill. "I was working at a restaurant, but I wasn't the server in this case. There's more. It’s downright terrible when you’re dealing with … We had a packed house and were running around like crazy when one of the waitresses called me over to her table. We cannot close the restaurant until you leave. 14 Restaurant Horror Stories That'll Make You Want To Order Takeout. There are so many good restaurants out there, it's not easy to find a bad one. "I took her order and went to put it in the kitchen. “Rude hostesses, pushy servers who leave you waiting. I keep trying to sneak away to call the cops without making a scene, but this girl is screaming her order at me and Clarence keeps edging closer and closer to her. The service at this restaurant falls below this guest’s expectations in more than one way. Instead, a Reddit thread asked customers to dish about the worst customer service they've ever experienced -- and wow people did not hold back. As always, these are real e-mails from real readers. "I had other shit to do so I tried to walk away, but he grabbed my arm so hard I yelped (left a MASSIVE bruise) and kept screaming at me about my thievery. I let them know that because our main kitchen staff lived a ways away and there was no public transportation, there was no brunch menu -- and because there were no liquor deliveries Saturday morning, management said no bottomless that day. Customer continuously asked me for my phone number, after refusing multiple times he then told me ‘You’re not hot anyway.’ 4. "My manager said that they couldn't do it, and they were pretty pissed, but they didn't even bother trying to clean it or anything and left.". Here are 13 jaw-dropping tales from servers on the worst interactions they've ever had with customers: "If you feed me white wine, I will die." As always, these are real stories from real readers. More Stories of the Worst Customers in Restaurant History. Was eating at a Chinese restaurant where you order rice by the bowl. I see that … Pinkham / December 1, 2020 / Endings , Featured / 24 Comments Hello, and welcome back to Off The Menu, where we explore the craziest stories about food from my email inbox. His wife and kids got in the ambulance. As always, these are real emails from real readers, though names have been changed. I really had no idea what to expect and wondered what he was going to say. He threw his pint on the floor and left. I’ll get right on that. He also had a short fuse and was a loud man. That seemed to satisfy him and he walked away. I have never eaten Moroccan cuisine before so perhaps that is the case with all, but it lacked serious flavour and/or spice.” more Today we look at the world of bad customer service – and the top ten bad customer service experiences of 2018. One of them needs to be in a high chair. I knew he was dead, but could not bring myself to tell his wife and kids, so I just kept going with the CPR. Damn, I felt so bad for her.". Place our order, apps come out and are great. “You don't define your brand. In a recent AskReddit thread, restaurant workers got the chance to vent about customers like these, and though INSIDER can't independently verify these any of these anecdotes, the stories do not disappoint. Honestly, we only expected to receive a small handful of stories - and nothing too shocking. Fran's Restaurant and Bar - Toronto, Ontario: “Awful! 10 The government agency whose customer service is the worst in decades Not even the U.S. government is immune to poor customer service. GR (28 years experience as restaurant server) It's not a big deal since we're a restaurant that is essentially just for serving children. If you think asking if a customer needs change is an offense for which a tip-stiffing is a … Don't fucking walk into a restaurant when there is 5 minutes left until they close. There is this restaurant in the city center where I have been a few times, it is a bit on the more expensive side but the food and service used to be good. These stories are not about those servers. Went to a restaurant on my birthday. Hopefully one slipped in a snow embankment and got a brunch of snow." Shake shake shake. When pressed by the waitress why he would not speak to her directly, he told his son to tell her, 'I don't talk to n******. Mucheng. "This particular Sunday I was stationed at the cash registers. From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. I almost threw up when I saw it. “Bottom line: a combination of absurd atmosphere, unacceptable service, and pretentious yet poor eatery might make this the worst restaurant within 100 miles.” (User Chubaka1) Oh and don’t visit the bathroom either, you might be better off holding it in! ), we bring you stories of the worst restaurant customers ever. I think they thought I was exaggerating -- or maybe they just didn't want to deal with it, I don’t know. When I went back over to tell him I couldn't find it, his wallet was open on the table with the Visa peeking out. Hello, and welcome back to Off The Menu, where we explore the craziest stories about food from my email inbox. -- Ken Carlyle. I worked as a busgirl in a restaurant and frequently got hit on by older male customers. This does not make Farva less of an asshole for what happens next. I lean over to a new-ish co-worker on the register and tell her, 'This guy is gonna complain about the plasticware,' and walk away. But wait. Restaurant staff have seen it all. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. Another thing to note is that he was particularly short with those in the service industry... unless his server was an attractive woman. This week, we've got week one of two consecutive weeks of our old favorite subject, Worst Customers. Chubby_hamster . The old guy was having a heart attack. This guy is gonna complain about the plasticware,' and walked away. 2018 was a year of unpleasant extremes in customer interactions. I called her bluff and said it wasn't out that day. Disgusting. Despite starting with "This place is a joke," this review is actually an invaluable … Here are 13 jaw-dropping tales from servers on the worst interactions they've ever had with customers: "If you feed me white wine, I will die." Let's just say - we underestimated just how bad, bad jobs can get. Diners share 22 of their worst restaurant experiences Hobbitlover . Just grind some sugar I’ve actually had customers ask me to lay naked on the table so they could eat sushi off of me. Farva was seething. "The weekend of Detroit's Big Stupid Electronic Music and Drug Festival, we were predictably slammed around 2:30am. “The restaurant is pretty and the service good. "A couple of months later on another Sunday rush, I'm running food orders and I see Mr. 'Whites Only' Guy walking up with a fistful of forks and knives. “You don't define your brand. Working at a restaurant might possibly be one of the hardest jobs around. Across the street. It was only after that Farva realized his sandwich consisted of lettuce, tomato, honey mustard, onion, and bread. Per annual Eater tradition, here’s a look at the best of what critics had to say about the worst restaurant experiences. Long story short, I finally got away from him and he called the cops on me. -- Casey Hollister [Editor’s Note: Farva’s just unhappy the meal wasn’t at Shenanigans.]. The waitress downstairs told them that if they could hang for like 10 minutes, a group was about to leave and she would rearrange some tables for them. Around 50 drugged-out college kids trying to fit into a 12-seat restaurant… oh, and you want your food for here? Think about that poor family who have just lost a father, you f*cking slag.' Close. I work at a sushi restaurant. In fact, he could have easily served as the understudy for Farva from Super Troopers. Please email [email protected] with "Off the Menu" in the subject line (or you can find me on Twitter @EyePatchGuy). I used to deliver pizzas for Dominos; Once, a religious convention (Southern Baptist) was in town, and they were staying at the local Hilton, across the street from the convention center. ], "As soon as the runner came into view, he snapped his fingers to get her attention. He was friendly, but in the way that he thought he was the edgy guy with the crass sense of humor. The foul language in this story is clearly wrong. Submitted by Randi O'Malley Smith (Facebook). ByMarshall Astor Welcome back to Off The Menu, where we bring you the best and strangest food stories from my email inbox. Toronto's worst restaurant.” The rush had started to die down and most of the families were sitting and eating. I had too much to do to argue, so we watched them huff out, never to be seen again. We were already pretty busy by this point, so it would take some shifting. [Editor’s Note: OK, yes, this is a pretty large -- albeit hilarious -- mistake. And they refused to pay for the mimosas. All the customers are too dazed to realize what's happening, and I don't want to alert them, because if anyone fell trying to get out, they could get seriously hurt. This first one … "It was a table of four, old mom and dad and their two adult kids. When I got there, I checked his pulse, which was faint and erratic, so I put him flat on the floor. We wanted to roll him, but he was pretty quick.". Diners share 22 of their worst restaurant experiences Hobbitlover. She relented and sayid she'd had it before and knew it existed. Cops? Although they enjoyed the food, the party was left dissatisfied with the level of customer service they'd received from staff, and took to Facebook to complain about the poor service. This wasn't the restaurant's fault, but it was the worst dining experience my husband and I have every had. I reminded them it had been a historic blizzard and there *might* have been a place or two open down in the Atlas District (about 12 blocks away), but none of the bar friends we'd talked to were at full kitchen capacity either, so it was a gamble on their part. In addition to the long hours and low pay, waiters and hostesses must also deal with rude, dumb, and ridiculous customers all throughout the day - not to mention stomach-churning food requests.. Outrageous. ... Waiters share their worst customer stories on Twitter. Don't let this be your restaurant. Submissions are always welcome! For and about people who handle your food and beverages. "'Well you need to use white forks. While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! Rachel Keating: This tale hearkens back to a simpler time, a time when the very first Harry Potter film had just been released. These Restaurant Workers Just Called Out The Worst Customers EVER On Reddit Meghan De Maria Many people who've worked in the retail and food-service industries have horror stories to … No help. I used to deliver pizzas for Dominos; Once, a religious convention (Southern Baptist) was in town, and they were staying at the local Hilton, across the street from the convention center. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. Apparently, a customer kept telling his son what he wanted, and the son would tell this waitress. "I was livid and nearly punched her when my boss pulled me away and made me sit outside. 17 Server Horror Stories That'll Make You Want To Quit Your Job. Ten Best Customer Service Experiences of 2018. "I was completely dumbfounded how the color of plasticware would be an issue to anyone, even a racist. From bringing mistresses into restaurants to stealing anything that's not nailed down, these are the curveballs—and customers—they'll never forget. There is this restaurant in the city center where I have been a few times, it is a bit on the more expensive side but the food and service used to be good. "They were immediately huffy. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox. Today, restaurant customer service is not only your foundation but a necessity to see success among the competition. Namely, chicken. "He ordered a grilled chicken sandwich and sat down with the rest of us to wait for the food to come out. Doing anything at all, ca n't we get brunch anywhere? albeit hilarious mistake! Super Troopers 'Oh man, get ready said it was n't there I waited this... The bill get your fix of the worst dining experience my husband I! Only restaurant employees are privy to decided to get his heart going but that. 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